Cape Town, South Africa

Mon-Fri, 9am-5pm

FAQs

What is the shelf life of your products?
All of our products are natural – we do not use unnatural preservatives. We use Grapeseed Oil and Vitamin E in our products, these two ingredients are not preservatives but can extend the shelf life of natural products by approximately 18-20 months. Always keep out of direct sunlight and at room temperature or below. This will help products stay fresh for longer.
 
How do I extend the shelf life?
Keep the body balms and lip balms in the fridge. Avoid direct sunlight. Avoid using hands when applying, and use a spatula to prevent transporting unwanted hidden bacteria to the balms.
 
Where can I buy your products?
We are based in Cape Town, South Africa. Have a look at our stockist page for list of stockists.
 
Can I use the Autumn range in Summer?
Definitely, during every season, your body and mind, particularly your skin, go through different stages and have various needs, especially if you're a frequent traveller, and need more rest and resetting your mind. Ginger and grapefruit are beneficial during Autumn, the season of transition and change, but both prove to be a great mental boost in Summer too. There is absolutely no rule to which seasonal product to use when each individual is unique.

Are Wass products suitable for Vegans?
The following products are suitable for Vegans :

Hydrate + Repair Body Treatment Oil / Winter
Energise + Uplift Body Treatment Oil / Autumn
Cool Comfort / Body Treatment Oil / Summer
Detox + Renew / Body Treatment Oil / Spring
Thank you / Night Repair Oil
Men Face + Hair Treatment Oil
Day / Temple Oil
Night / Temple Oil
Travel / Temple Oil
Yoga / Temple Oil
Muscle + Stress Soak / Epsom Salt Bucket
Do your products contain synthetic fragrances?
Never! We only use 100% pure essential oils for our scents.
Why is the colour of the product different from my previous order ( same product ) ?
100% Natural and botanical ingredients are harvested at different times of the year / season. Colour & texture and scent may vary slightly due to seasonal change and natural state of ingredients.
 
Why are natural skincare products better than mainstream products?
Many commercially manufactured skincare products are not in their raw natural state and contain sulphates, preservatives, dyes, parabens, and other harmful ingredients that are absorbed by the skin. They have been refined by chemical processes. Most natural skincare products do not contain these, they promote the health of the skin without exposing the body to toxic and potentially dangerous chemical ingredients.
 
Can I use Wass products whilst pregnant / breastfeeding?
We advise you to consult a doctor or pharmacist before use. Our ingredients are listed on all of our packaging.
 
Are Wass products child-friendly and suitable for infants?
All of our products are natural, however we do not recommend using Wass products on children and infants if not consulted by a medical practitioner first. Our formulations include essential oils and some essential oils are not suitable for the delicate skin of infants.
 
Can I have a reaction to any Wass products?
If any redness, itchiness, or allergic reaction occurs, discontinue use immediately and consult medical advice. All of our products are made from high-quality botanical oils, yet it is still possible to be allergic to essential oils and other natural ingredients. We advise to always patch test before making a purchase.
 
Do you have any part-time jobs?
We are always looking for enthusiastic, likeminded individuals to join the team. Our current vacancies are: Market Sales Associate, Online Marketing Expert, Online Shop Management, Intern. We also have opportunity for Models and New Faces. These positions are available for individuals older than 18 years. Please email us with your CV and cover letter to: info@wassskin.com