Cape Town, South Africa

Mon-Fri, 9am-5pm

SHIPPING + RETURNS

REFUNDS AND RETURNS

Due to health regulations, we will only accept the return of Wass Skin products if :

· You have not received the products you ordered. We will replace on receiving the incorrect product with the correct product.
· Damaged products – photographic evidence emailed to us within 24h of delivery.
PLEASE NOTE

Return costs will not be reimbursed. You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as we are not liable for any items lost in the post

We can not accept returns or refund any Wass products on international orders.

Wass Clothing Local / National

We do not refund Wass clothing pieces however we are more than happy to exchange your purchase within 14 days from receiving. We are not liable for the courier cost for returns, please ensure the items are unworn and in excellent condition. Exchanges are not accepted on sale items.

 

SHIPPING

LOCAL / NATIONAL ORDERS

We use courier services for all our deliveries (Door - Door). Orders will be processed within 1 – 3 business days. After completed allow 2 - 7 working days for delivery. Delivery hours are from 09:00 - 17:00 please provide the correct delivery address and contact number when placing your order.


Local / Cape Town  ·  R50
Shipping is FREE for all local orders over R550 ( Cape Town )
National and  Regional  ·   R114

INTERNATIONAL ORDERS

Product prices are in ZAR (South African Rands) and exclude shipping costs. Please provide the correct delivery address and contact number when placing your order. Orders will be processed within 1 – 3 business days after completed, your order is sent with South African Post Office and delivered to your local post office within 2 to 3 weeks. All items are sent via registered airmail and include a tracking number. The standard cost for international shipping is R350 per parcel. Please check customs before you order as we are not responsible for parcel not accepted by customs.