REFUNDS AND RETURNS
Due to health regulations, we will only accept the return of Wass Skin products if :
· You have not received the products you ordered. We will replace on receiving the incorrect product with the correct product.
· Damaged products – photographic evidence emailed to us within 24h of delivery.
PLEASE NOTE
Return costs will not be reimbursed. You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as we are not liable for any items lost in the post
We can not accept returns or refund any Wass products on international orders.
Wass Clothing Local / National
We are happy to exchange your purchase within 14 days from receiving. We are not liable for the courier cost for returns, please ensure the items are unworn and in excellent condition. Exchanges are not accepted on sale items.
SHIPPING
We use courier services for all our deliveries (Door - Door). Orders will be processed within 3 – 5 business days depending on the item. Please keep in mind when ordering we do have items that are made-to-order with a lead time of 21-28 business day. After completed, allow 2 - 7 working days for delivery. Delivery hours are from 09:00 - 17:00. Provide the correct delivery address and contact number when placing your order. We are not responsible for deliveries delivered to the incorrect address.
Local / Cape Town · R100
Shipping is FREE for all local orders over · R950
National and Regional · R120
INTERNATIONAL ORDERS
Product prices are in ZAR (South African Rands) and exclude shipping costs. Provide the correct delivery address and contact number when placing your order. Orders will be processed within 3 – 5 business days depending on the item. Please keep in mind when ordering we do have items that are made-to-order only which will extend the delivery date. Orders are sent with Fedex and delivered to your door within 2 weeks. All items sent include a tracking number. The standard cost for international shipping is R650 per parcel. Please check customs before you order as we are not responsible for the parcel not accepted by customs.